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Hi just bought a iPhone XS Max I got it in the mail and the phone was at %10 so I got logged in and after a few minutes it died before I could plug it in I don’t have Wi-Fi so I had to use a near by WiFi hurrying home it died and when I plugged it in it was on the same red battery screen that it has been for 2 days now I bought a wireless charger to see if it was the port but still no luck I’ve tried the hair dryer thing still no luck I can’t access did more or restore mode it just shows the red battery When I try the volume up volume down than power button it does nothing Everything seem to be working on the phone until it died Maybe you can help
The thing you will need to determine is if the phone was already “non-functional” before you received it or if you did something wrong, for example, by using a cheap aftermarket charger. Of course, you should also explore to see if you have any recourse with the seller or platform you used to purchase the device. When troubleshooting charging issues, I would do the following (in order): Always try another Lightning cable and charger, preferably Apple original or MFi certified units.The Lightning cable 8-pin connector should be sitting flush with the housing and completely inserted. If it is not, there could be lint/dust/debris inside the port impeding a proper connection. You can clean it out with a toothpick, fine point tweezers or a dental pick. Just be careful not to damage the pins inside the Lightning Port.Change the battery. The battery is the weakest link in the entire phone and certainly for charger related issues. It is also the easiest thing to replace. If the phone boots, use a battery utility, such as coconutBattery (for Mac) or 3uTools (for Windows) to test the battery prior to removal. Anything less than 70% of design capacity will require replacement.You can use a USB Ammeter to determine if the phone is really drawing current when it says it’s charging. If it isn’t drawing current, then I would change the Lightning/Charge Port.If a new battery and charge port still don’t resolve the issue, then you either have faulty replacement parts (possible) or a logic board issue. There is an IC (commonly referred to as Tristar) responsible for communicating with the charging device and uncertified chargers can damage it. Unplug the battery and connect a known-good (preferably Apple original or MFi) charger to the phone. A properly working phone will show an Apple logo and boot loop. If the Tristar IC is bad then the phone will not do anything.
