Chosen Solution
My MacBook has been frozen for two days now, and I can’t turn it off. I have tried the power button as well as command, control, and power buttons simultaneously with no result. I can move the mouse, but I cannot do anything when I try to give a command. When I push the power button, the screen goes black. And when I turn it on again, it looks like it goes to sleep and wakes up on the same screen. Any suggestion? P.S I haven’t tried to take out the battery because I’m scared maybe something worse will happen.
Start by resetting your PRAM and SMC. For instructions on how to do that click here and click here. If that doesn’t resolve your problem, pull your RAM out of their slots and reseat them, then do the resets again. Please let us know the results of these things.
Don’t panic yet! Did you press and hold the power button for a good minute? That should power down your system. It sounds like you have an app or the OS in a locked state, and the only way to to get out of this is to completely power down the system and restart. One thing you should do afterwards is to check any documents you may have had open at the time to see if they are OK. You may want to run a virus program and a HD health check using Apple’s Disk Utility program using your OS CD/DVD (or bootable USB thumb drive) to boot you system. If you can, I would also defrag the HD. You should also clean out the old Cache & Log files. Give this App a try: Disk Doctor. Make sure you have at least 1/4 of your drive free. If not, clean things up. If it happens again, you may want to check the apps and any OS add-ons that are running at the time the system freezes up. Make sure you’ve got the latest and updated the OS.
I think, after doing these steps you still have to fix the root problem. Unfortunately, this isn’t as easy as it sounds. Cleaning out old filesUpdate your Apps and make sure you have updated the computers OS.Upgrade your hardware if your drive is failing and/or add memory I hope this helps
-If OS X does not respond totally, the best solution is holding the power button to force it to turn off. And then open it again.
- Macbook gets laggy really? You can either quit some running heavy app and other software solution such as cleaning up your Mac and decreasing the items in startup list as a temporary solution or upgrade hardware to speed up your mac for long-term smooth working.
Not sure if people are still reading this or not. But I have had this issue of the laptop not shutting down or logging off since I update to El Cap. After applying what I read online nothing worked. I decided to take a chance I delete everything out of the System Library Cache folder. IT WORKED. I can now restart, logoff and shutdown.
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