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when powering on phone it not get past second start screen?

Hi, You need to perform a hard reset on your phone. A hard reset will restore your phone to its’ factory default condition First ensure that your phone is charged. Warning : A hard reset will erase all your downloaded apps and user data. Here is a link which shows you how to do a hard reset. http://www.hardreset.info/devices/blu/bl… Be patient it takes a few minutes.