Chosen Solution

Separation at the seam.

Not sure what their policy is. You can try contacting their support team: http://help.fitbit.com/?cu=1 Have you tried gluing the band back together?

I have 2 bands that came apart within 2 weeks of each other. I contacted Fitbit support with backup photos on the website and they have replaced both. Very fast service too but I think they really need to review the design as it comes apart so easily. This is my 4th replacement. The replacement bands they will send to Europe and Australia but not Asia (where I live) so I had them delivered to my friend in UK and she will bring them for me. If someone could design a better wristband, they could make a lot of money out of it! I would be first in the queue!!!

I have had the same problem. FitBit will replace your device up to the one year warranty….after that, the best they can offer is the 25% discount. It is inconvenient that it doesn’t hold up better, but in my experience, the replacements I received made the purchase worth it. But, to sort of help with this problem, I have found that secondary band covers like the one linked below works. It helps prevent that pulling because there is less pressure on the screws holding it together, and it covers the breakage when it does happen. Not ideal, but it’s fairly cheap and does help. This is the one I have for my Charge HR. http://www.amazon.com/Sister-Fitbit-Char…

If the Fitbit is still covered under warranty there should be no problem.

Yes, they will give you a new device if it is covered under warranty. Fitbit was really kind and gave me a hassle free replacement as my Charge HR’s band was bubbling and was coming off. They required me to destroy the old band and mail a photographic evidence of the same, since they didn’t have a service station in my home town. try mailing their customer support.

They were very good about replacing mine. Actually I’m now on my second replacement. I asked about an upgrade option, which doesn’t exist at the moment. I was also told that they have changed the material and the bubbling issue should continue with the replacement. I am skeptical that I won’t have an issue with the replacement.

Everyone seems to be having bad luck with customer service. I have had the opposite. My first charge only lasted 6 months and they sent me a brand new one. My second lasted about 4 months and they sent me a new Alta. My wife also got her broken charge replaced with a new Alta. Same goes for my in-laws. We have all had our charges replaced with Alta’s, no questions asked. I have been very happy with their customer service, I call with a problem and have a new Fitbit in about a week!

Fitbit Blaze Replacement Band I like this interesting article about wristband. I also use the wristband watch. Its very useful for me. Thanks for sharing.

No they won’t They will offewr you a 25% off to a new fit bit. I just used super glue and it seems to be working but once it breaks I wont be buying a new fit bit try a new brand. Not happy with Fit bit at all

It is amazing that after 3 years this issue continues, even with the Charge II. I had the same problem as well as my sister. Would love to see a class action lawsuit against them.

My first Fitbit (Flex - I believe) came apart like this….literally in 2 pieces! I upgraded to a Fitbit Charge 2, thinking it would be better made….more expensive!!?? lol It is doing the same thing!! I LOVE the Fitbit products - if they didn’t fall apart so quickly!! I bought the small, due to having small wrists and I actually wear mine in a more loose position thinking this would help with the stress on the band at the Fitbit/watch face…..Uh….it didn’t help!!

Please can you explain as to why the wrist bands have such a short life span.

My fitbit charge HR band is coming apart from tracker and the side of tracker is coming off. It started two months out of warranty. I paid with Discover card, since they have a one year extended warranty, and will submit a claim. Don’t know what will happen, but worth a try. Has anyone had luck doing this? If so, did credit card replace, fix it or credit purchase price?

This has happened to me several times and fitbit has always sent me a replacement no questions asked.

Where can you buy a new band? I am on my third Fitbit . I have the Fitbit HR2 . I no longer am covered on my warranty. As it is over a year. .