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I have a Creative Nomad Jukebox Zen Xtra 60gb. does anyone know where I can get drivers for Windows 8.1? I can’t seem to be able to download or upload music from this device on my computer.

Try downloading the Vista 64-bit drivers and install them in compatibility mode. You likely will have problems because of windows 8.1. Windows 10 would react better, but give these a try: http://support.creative.com/Products/Pro