Chosen Solution
Hello everyone, I got my first ever apple product, the 2019 two TBP Touchbar Macbook Pro on 18th July, 2019. I noticed that after my battery reaches anywhere around 25-35%, it shuts down automatically. The only way I could turn it on is by charging it. And when it turns on it starts charging from 0%. So I checked up the internet and performed this diagnostic test and it showed an error in battery [PPT002 you may need to replace your battery soon]. I was pretty confused as I just bought this Mac. So I contacted the Apple support team and they’ve asked me to do a SMC reset and see if this solves the problem. I did the SMC reset and charged my battery to 100% and started using it and it shut down again around some 30%. I was !#^&@@ off and so I returned my Mac at apple store and they replaced it with a new one. However, when they performed the diagnostic test at the apple store, it did not diagnose any issue with battery or whatsoever. Anyways I started using my newly replaced mac and I face the same problem with this newly replaced mac too. I’m not sure what to do now. I’ve again scheduled a call for Apple support later today. I’m kinda sure, even if they would replace it with a new one, it would shut down automatically at 25% battery. Another problem is the excessive heating. Mac gets heated up very fast within 30-40 minutes of use. I mostly use google chrome with 3-4 tabs open or watch movies. Does anyone else face the same problem with the new mac? Any suggestions to solve this issue would be helpful. Thank you :-)
Apple acknowledges the problem! If your MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) keeps shutting down Here’s the text of the Tech Note Learn what to do if your MacBook Pro randomly turns off even though the battery shows a remaining charge. If your MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) randomly turns off when it still has a charge, these steps might help: If your MacBook Pro’s battery is less than 90 percent charged, continue to step 2. If your battery is more than 90 percent charged, use your computer until the percentage drops below 90 percent, then continue to step 2.Connect your Mac to its power adapter.Quit all open applications.Close your computer’s lid, which puts your Mac in to sleep mode.Let your Mac charge for at least 8 hours.After 8 hours, update to the latest version of macOS. If the issue persists after updating to the latest version of macOS, contact Apple.
Important! Anyone encountering this problem should install the newest macOS release from the App Store as it will have the newest version of firmware. Restoring from the hidden partition won’t fix the systems firmware which is believed to be the issue. Use Internet recovery or better yet create a bootable OS installer which can be useful later on when you have problems. How to reinstall macOS from macOS Recovery Use Option-⌘-RHow to create a bootable macOS Mojave installer drive Original reply: Your system is so new Apple maybe facing a manufacturing or parts defect. They may not know they have a defective run of systems yet! I would talk with the store manager this time as getting another one will likely fail as the shipment of the systems this store has is likely all from the same lot. Changing to a different processor or RAM configuration might be a way to get a good one or jumping to one of the more expensive four port systems. I would have recommended you try going to another Apple Store, sadly you only have one currently Two Beautiful New Apple Stores Expected to Open Soon in Singapore. As they would have likely gotten a different shipment.
I have the same issue, Ive got a Macbook 1.4GHZ 2019 256gb SSD. Around 57% my laptop would shut off and wouldnt let use it untill i plugged the charger in. The macbook would say that its out of charge but when i plugged the charger in it would be back at 57%. I sent that macbook back and got a new one but this one has the same issue a part from it dies at 45%. This really isnt great. Apple should be aware of this. It is a software issue or hardware? Its really put me off keeping the macbook Update (09/28/2019)
Will try this
My same model is doing the exact same thing. What was your solution? I don’t want to risk getting stuck with a lemon so I’m considering returning it completely.
Having the same issue right now! I just purchased my MacBook Pro today and it goes flat at 80%. After reading this thread I have put my MacBook on charge and will leave it overnight. I have already updated to Catalina, so I don’t have any updates to try. So hopefully just leaving it overnight helps! It’s midnight here and I have a scheduled phone call with Apple at 11AM. Will post any suggestions from them if they can provide any.
Got a replacement one today, it’s at 5% battery and gave warning as well, so far no issues! Also did you guys update the OS without plugging the charger. For the first one I updated OS with 100% battery, So thought charger won’t be required. For the second MBP I did have the charger plugged in while updating OS. Thought it might have caused some issues.
Can confirm the solution, installing latest OS and charging the Mac overnight solved the issue for me. I was really scared to be honest, as this my first Mac ever and I never though stuff like this can happen with a Mac : (MBP 13” 2019 i5 1.4ghz 8gb ram 256 ssd.)
I have the same problem. I live in Turkey and bought a Macbook Pro 13” 2019 i5 1.4ghz 8gb ram 128 ssd from Apple Store in the US. It shut down at 15%. I then sent it back to the US and replaced it with a new one. I just got it yesterday and this time this one shuts down at 50% of the battery. Got reaaaally dissappointed. Although I have some hope now after reading this topic that it might be fixed after charging for 8 hours which I haven’t tried yet. Can anyone share its experience who had this fault and fixed it this way? Did you encounter the same thing afterwards or does it work just normal since then and for a long time?
Hi guys. Same issue I faced and the solution proposed in this forum worked! I recently got my MacBook Pro 2019 model only a few days ago and had first shut down on 56%. Tried a couple other things but did not resolve issue. I found this thread and together with Apple Support, it’s the same recommended solution: plug in and charge MacBook once battery level is under 90%. Close MacBook and leave charging for 8 hrs or so (I left longer than 8 hrs and seemed fine). Today I successfully drained the battery down to 4% and just plugged it back to re-charge after. All great now. So happy!
I can confirm this; worked out for me as well. Update to latest (Catalina)Shut laptop and let charge overnight (10 hours in my case) Viola
Macbook Pro 1.4 GHz 128 sd same issue below 65% battery. From London UK.i Just bought it today . I’ll try to use the suggested work around tonight
Well, reset the system management controller (SMC)of your Mac It worked for me. Rest the SMCCharge your Mac for 8 hours. I think restting the SMC is the best option. Please check the flowing link to rest your SMC ‘‘‘https://support.apple.com/en-us/HT201295… According to apple, Resetting the system management controller (SMC) can resolve certain issues related to power, battery, and other features. The SMC is responsible for managing behaviors related to the following features. If you’re experiencing issues with any of these, you might need to reset the SMC. Power, including the power button and power to the USB portsBattery and chargingFans and other thermal-management featuresIndicators or sensors such as status indicator lights (sleep status, battery charging status, and others), the sudden motion sensor, the ambient light sensor, and keyboard backlightingBehavior when opening and closing the lid of a notebook computer
I had the same issue, my Macbook Air was brand new and after a couple of months using it, I encountered this problem. My laptop dies when the battery reaches 19%. All I did was to charge 10 full hours overnight. And I haven’t seen it the issue after that.
I tried- Full charge my Mac, 100%Removed plugUsed the device until battery was 88%Connected plugClosed lid to keep Mac in sleeping modeKept charging for 10 hoursNext morning, started using Solution did not work for me. It got sudden shutdown at 65% battery. Any idea if I did something wrong?
I have a MBP 23" mid 2017. If I start using it on battery it will go to black screen above 90% essentially shutting down. When I plug it into charger it shows the low battery icon and boots up. All of the battery health stats look fine.
