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New remote still won’t control volume Update (03/05/2016) The purchased a new remote to solve this and it still doesn’t work, something wrong in the actual receiver?

Hi, Have you tried resetting the channel levels back to the default setting and see if this may ‘clear’ the problem?

Update (03/14/2016) Hi dawaymusic, Try ‘resetting’ the system. If it doesn’t restore the function after the first attempt do it 4 more times in a row before you try it again. (Have read that it can sometimes take 4-5 consecutive resets to fully restore the system). Be aware that it will reset all your settings to their default values, so you may have to set it up to how you had it all over again. Here is how .

dawaymusic, adjust the volume on the units master volume switch. Let us know what you get

No answer but a similar problem. The volume works but seems to be a weak connection. You must push the volume buttons several times and hold for a long time for it to work. Quite often it isn’t worth it and I just adjust on the unit. All other buttons function fine. Above answers were helpful in what isn’t the problem!

Make sure you have a clear path between the remote and the infrared eye on your equipment. Clear any dust or debris that may be covering the eye. Try unlocking the battery-saving mode. When a button is pressed for longer than three minutes, the remote goes into battery-saving mode. Press the SAT mode button at the top to unlock it. Your remote should work properly. Check the batteries. When you press a mode button, does it light up? If not, you may be out of juice. Check to make sure they are in the right way, with the metal ends making good connections with the metal in the remote. If they’re in correctly and you still don’t get power, try replacing them. They may be dead. Learn about batteries Check to make sure the remote is programmed properly, which basically means you reprogram it to work with your receiver, TV and any other components. Start with the receiver and work your way through programming each component that isn’t working. We tell you how to program remotes in our guide to remotes.

Hello man, I’ve got the same issue 3 days ago… Check with your cellphone’s camera if your remote is sending the command to your receiver. (Focus the front led of your remote with your cell, it can see the infra red light) If not, (I’m pretty not,) you must open your remote and clean the circuit and silicone corresponding to not working buttons . Before close the remote check again with your cellphone’s camera. Tip: start opening the remote from the front, right beside the IR led. Best regards,

SEE INFRARED LED LIGHT WITH AN IPHONE http://www.instructables.com/id/See-Infr…

If someone can’t increase volume and decrease it from remote (I assume batteries and technically the remote is ok and everything else works on it), just mute and unmute and now Onkyo will let you increase and decrease volume from the remote.

i dropped remote one end only one inch and volume doesnt work on remote and receiver. only one inch on bottom end when moving over tv remote

have one of these I just bought works sounds good, the remote has pull down area does every thing under the sun, remote controls every thing but volume, I know it works red light hits unit .. reciever but no up or down… great unit ,I paid like $220.. every thing else works.hmm

I had the same problem but it occurred after I was trying to program the remote. I lost the control over the volume. Could not get it back no matter what I tried. Finally ordered another remote which fixed the problem. After a few years I did the same thing again and same thing happened. Had to buy another remote and it fixed the volume problem. This is software related problem not a physical problem on the remote. The remote reset procedure and reset on the receiver do not fix the problem. I purchased a brand new remote on Ebay for under $13.00 delivered. Save yourself the headaches and go buy another remote.