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My iPhone worked fine before, now there is no sound, I can’t hear when someone calls or sms. I can hear sound from apps and youtube etc with headphones plugged in. What might be the problem and what’s the solution? I have tried all the common troubleshooting, turning sound settings off and on etc.. restored phone but the problem is still there. My mute button also seems to be faulty, in the on or off state it can vibrate turning the “sound” on and off (if I had sound). Maybe the 2 problems are related?

it may be the headphone jack is damaged and tricking your phone in to being in headphone mode all the time. try cleaning the headphone jack to remove any dust or lint.

I recently have this problem too with my iphone 4 which cause by water damage via home button.. many people say it is the headphone jack problem.. but after sending it at the shop for repair, it is actually my dock connector error and got it replace… the no sound happens because my iphone recognize it as using dock speaker, so it mutes all the sound except ringtones. so probably you want to have a look at your dock connector.

Check the ‘silence’ button on the left side of your phone above the volume buttons. If you can see the orange dot, your phone is set to silent. Ive noticed that alot of phone covers hide the button so alot of people dont even know its there

I have exactly the same issue on my 3GS : no sound at all. It happened suddenly, after connecting the 3GS on an audio device with a dock for iPhone. Now:

  • No ring, no noise from keyboard, no voice during call, no music in iTunes, no sound from videos… and all this happens while listening from the internal speaker as well listening from the headphones. (it works with external bluetooth audio devices, however)
  • The volume bar still appears when I use the sound buttons on the left side of the iPhone.
  • The iPhone detects as expected the headphones when they are plugged in the jack port (I see this because the text is not the same on the volume notification when the headphones are plugged in). So, it’s NOT because of a faulty jack.
  • Regarding the dock connector, after cleaning it (it did NOTHING), I bought a new spare connector and replace the original one with the new part : the sound problem is STILL exactly the same as before. So it’s NOT from a faulty dock connector not a faulty internal speaker (that piece in 3GS has dock connector+microphone+speaker, so they are all new).
  • I reseted every data on the phone (General/reset…), I restored the device in iTunes… NOTHING worked.
  • some people say the iPhone must be jailbroken, the “com.apple.iapd.plist” file must be deleted. But, in 2017, the jailbreaking tools for a 3GS with iOS 6.1.6 (Redsn0w and P0sixpwn) don’t work anymore with recent Windows/MacOSX/iTunes versions (“exploit failed” and other errors are occurring). And, yes, I tried to jailbreak from 3 different Mac, from a PC, and even from a virtual Windows XP machine in Virtualbox with several old iTunes 10 or 11 versions. So, who has a REAL solution to this issue, please?

There are actually two possible issues here. One is due to the upgrade to 4.3 (off the top of my head) which breaks external sound output for apps on some iPhone 3s, 3GSs, and 4s. There is a wealth of information about this on the Apple fora, and a few solutions, but they do not always work. It is also possible that you have a hardware fault on the 30-pin connector/sound card, though that is less likely. There are a number of solutions presented here: http://www.google.com/search?q=no%20soun…

i have a problem with my iphone 3gs. I dropped my iphone and ever since then its been weird. sometime i do hear the ringtone and sometimes it goes on silent. then i have to restart the phone a couple of times for it to work. how do i fix this?

clean iphone dock with a bross

Pretty sure he meant “brush”. Also pretty sure that won’t help. This seems to be the dreaded iOS bug. AFAIK, Apple has STILL not issued a fix (though you should check to make sure).

ur internal sound board might be broken. i have the same problem with mine, i would take it in to the apple store

My iPhone was working fine before, but in the past two weeks, my iPhone has been acting weird that the external speaker has been on mute mode for music except for the keyboard clicks and ringtones. I had to always rely on headphones in order to listen to music. Now the iPhone goes on mute mode on music with headphones plugged in that I have to replug my headphones back in to hear the music. The song pauses automatically that I have to press play again.

My iPhone 3GS has the same problem but when I plug in headphones sound comes out, no other sound comes out of the phone (no clicks/rings). I think it could be down to my friend dropping it but am unsure. Please help somebody?

my iphon 3gs is working fine but no sound ring or music & video player no chat sound no click sound

After replace my dock, the speaker wont work anymore. What is the problem i tried brush 30-pin connector and headphone input it is same. Please help?