Chosen Solution

there is no sound on my TV

Here’s some advice from Sony’s troubleshooting website if you are having good picture but no sound:

  • Check the volume level.
  • Press MUTING or VOL + so that “Muting” disappears from the screen.
  • Set Speakers to TV Speakers in the Sound settings. If it is set to Audio System, sound is not output from the TV’s speakers regardless of the TV’s volume control.
  • When using HDMI input with Super Audio CD or DVD-Audio, DIGITAL AUDIO OUT (Optical) may not provide an audio signal.
  • When tuned to a digital channel with Alternate Audio, the broadcaster may not be broadcasting your preferred Alternate Audio language. Press OPTIONS, highlight and select Alternate Audio, and change the Alternate Audio language. From: http://docs.esupport.sony.com/referenceb…

I was just working through this problem on my Sony Bravia 4K TV. My PS4 suddenly has no sound one day. TV menu HAS sound. The final fix was a SECRET FREAKING RESET OPTION IN THE TV. I did not find ANY guide that mentions this. It’s in the “About” section of the TV. Not in Settings, not in Audio or Inputs or Help section. In the stupid freakin ABOUT section. There’s your make, model, and a button to restart the tv that fixes it perfectly. I was so frustrated after hours of searching for what caused my sound to stop working.

I recently updated my Sony XBR-65A1E to Android 8, and the TV sound didn’t work after the update. Sound from HDMI devices came through, however with no volume control or mute capability. The menu sound effects worked. I tried poweroff-poweron, restart (My restart is located at Settings->About->Restart ),factory-reset(which took forever),restart again,factory-reset again(which went much quicker the second time-odd), and finally restart again while on the main menu screen after volume-up and NOT muted. The last restart fixed the audio, as good as new or better with the android/system upgrade. I have no idea whether all of those actions are necessary, but that’s what I did, and my system-updated XBR-65A1E TV audio works again. Be aware that the factory reset fully erases the TV’s data, so all personalizations and customizations (settings) are lost. The restart function is like a power cycle/hardware reset (power-off then power-on) and does NOT appear to erase or change any settings. Also, I forgot to mention that I disabled USB audio routing in the Android developer options, since Sony says to remove all USB devices, however, I can’t easily reach behind my TV to do that. That might have also contributed to the fix. Also, I just read that the restart can be performed by holding down the power key on the remote for several seconds, so you don’t need to use the about menu.

I had an issue with my Sony Bravia where the volume and mute buttons on the remote and the TV would not work after the latest firmware update. I tried tinkering with the settings, all of the regular fixes in here and on Sony’s support pages & factory reset but they didn’t work. I eventually fixed it by taking the USB for my PS4 charger cable out of the TV usb port and restarting the TV. I guess because the PS4 controller has a speaker built in, the TV was thinking this was some audio out device. Hope this helps anyone with the same issue.

Yeah the ABOUT to Reset course fixed my audio and lag. On my TV is was under setting > Device Preferences > About > Restart. Thanks everyone!

Alex’s answer was also the answer for my SONY Bravia. 1)setting 2) Device Preferences 3)About 4)restart

Solved: No sound on just one channel! I had to call the TV repair guy because I was stumped. All the sound problems I’ve read about were regarding no sound at all on all channels. I had a unique problem where I wasn’t receiving sound from just channel 2. The repair guy was stumped as well at first, so through process of component elimination he solved the problem. He said, lets eliminate the STB and plug the cable (antenna), directly into the TV and do an initial setup to automatically search for all channels. That worked!! I was now receiving sound on all my channels including channel 2. He said that there must be something wrong with the STB that wasn’t allowing the sound from channel 2. He said all you have to do is re-channel your cable through the wall like you have the other cables to tidy everything up. So, after thinking about what we did, I thought, how about if I plug the cable back into the STB and do the initial setup to automatically search for all channels again. I needed this STB box to record TV shows. I really didn’t want to loose this capability. Well to my surprise, It worked!! Go figure! For some strange reason the STB decided to drop the audio on just one channel. So glad to have my Sony Bravia working again.