Chosen Solution
Hi, Have you tried a soft reset? Before you try this, ensure that your Kindle has been charging for at least 30-60 minutes. Soft Reset: Hold the power switch for twenty seconds. You will need to slide the power switch along and hold it for twenty seconds before releasing it. … Your reboot screen should appear when you release the power switch. Give your device time to reboot for a minute or two. Turn the Kindle Fire HD back on.
