Chosen Solution
Hi I got this unfortunate situation where my not-2-year old Philips 49PUS6031/12 is having a problem. The Standby LED blinks continously if I power it on. It shows the Philips logo, then the logo goes away for 15-20 seconds (backlight still on) before rebooting briefly and returning to standby mode (static red light). If I press the Netflix button, it shows up the Netflix logo, loading and giving me a no internet error for a split second, before returning to standby mode. If I during boot, hold down the “OK” button on the remote, it gives a “quicker” blinking LED, which I guess would be an error-code. But I have nothing to compare to. The TV has a joypad on the back, which does not respond to any movement (press in should power on the TV, but doesn’t). I’m unsure what or where the problem is. I’ve googled for 2 straight days with various results, but nothing that gets me closer to a solution. I’ve checked for bad caps, but the power board looks fine, which was my initial concern. Actually all boards looks perfectly fine. No burn marks, water damage or anything. But now I think it might be a software issue. Or perhaps a different problem? I cannot enter recovery mode or anything as the joypad doesn’t respond to anything I do. Does anyone, have any light to shed on this matter? Can I test the powerboard further to conclude that it is the culprit? Or is there a way to verify that the software or mainboard is or has become defective and needs replacement? Or is it even possible to fix without replacing any hardware? Thank you!
I contacted the Philips Customer service, and they send me the files needed for a forced software update. Files which aren’t for download on their website. So the TV is fixed, with a simple software update.
Hi @y0ghurtsuit , Try a power refresh and see if that resolves the problem. Disconnect the power from the TV, press and hold the TV power button for 30 seconds and then release. Reconnect the power and turn on the TV. Have you also checked the manufacturer’s warranty, usually found in the user’s guide, to see if the warranty period is still valid? If it is still within the warranty period consult the warranty as to what to do to make a claim for a manufacturer’s warranty repair or replacement. Showing the logo is a good sign. It indicates that the display is working at least. I’m wondering if the TV firmware has become corrupted and that after it starts it no longer knows what to do so it shuts down. Here’s a link to the software upgrade page. If you view the installation instructions it details how to upgrade the software from a USB flashdrive. I do not know if this will work because if you already have the latest version software installed, (and you can’t tell because the TV won’t turn on for you to find out) then it may not allow the re-installation of the same software version to occur, only later versions. Please double check that I have linked the correct page, as installing the wrong software can “brick” the TV, rendering it useless. Search for your TV exact model number software (or firmware) and see if you end up at the same location
