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So just trying to test my phones water resistance got me into a whole lot of trouble when my Face ID stopped working 5 min after then after restarting the phone a green line then the screen going fully dead. I then go to the apple store and they tell me I have water damage and the logic board is broken. And they will charge be $800 for a new one. This is the second phone they have neglected to fix after an issue. My 7’s audio ic chip was &&^&@@ and needed to be d-soldered then put back on. With many other people having this same problem and getting no help from apple they were forced to buy a new phone just like me. Well their false advertising has screwed up my phone and now I’m left with the option to sue as I am fed up and so many other people are too. Let me know how I should go about this process. I will be sueing for $3000 CAD and also want to make them release any defects their products have in the future with a defects website and them recalling every phone that has this problem. Let me know your opinion. I have seen a guy sue amazon and they ended up just paying him out so I think this is the only way of going
I certainly agree regarding the iPhone 7 Audio IC issue, Apple has consistently denied any design flaw on their part. However, regarding you testing the water resistance, I disagree. Take a look at the specs for the iPhone XS Max (https://www.apple.com/ca/iphone-xs/specs...): Splash-, Water- and Dust-Resistant3 Rated IP68 (maximum depth of 2 metres up to 30 minutes) under IEC standard 60529 Notice the little “3” in superscript. Here is what the fine print says (emphasis mine): iPhone XS and iPhone XS Max are splash-, water- and dust-resistant, and were tested under controlled laboratory conditions with a rating of IP68 under IEC standard 60529 (maximum depth of 2 metres up to 30 minutes). ‘‘Splash, water and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. ‘‘Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty. Apple is doing it’s darnedest to wash it‘s hands of any issues. For one, only ‘controlled-laboratory conditions’ (hand picked devices, perfect conditions…), secondly, they’re already distancing themselves from how long water resistance will last and lastly, they won’t even cover water damage under warranty. It’s pretty obvious that Apple does not have a high level of faith in the water resistance for any individual device. Anyone who willingly tries to test if a phone is actually water resistant should be prepared for a complete loss of functionality. That doesn’t mean you don’t have grounds for a lawsuit but you probably could have saved yourself a lot of trouble. An iPhone remains a “computer in your pocket”, it is immensely complex and it’s quite frankly, when you look at the level of technology, it’s borderline miraculous that we even have this level of technology accessible to us in the first place. There are lots of reasons to be unhappy with Apple…but they are pushing the bleeding edge of technology on every new iPhone iteration. I fix heavily damaged devices every day and at times I am shocked at what people willingly subject their phones and tablet to. Anyway, this isn’t really about you in particular, hopefully this will also serve as a context for others when they wonder if their phone can really survive exposure to water. The answer is “probably not”.
Apple replaced my phone for free after 3 days of going back and fourth with them. First went to the store and they told me it was water damage and they couldn’t do anything without me paying $700. Next I called apple and educated them on my issue, spoke to them calmly and without disrespect. They understood my issue, I pointed out the Sep 2018 keynote where they spoke about the device being rated ip68. I also pointed out how the reps at the store deemed my phone water damaged but couldn’t prove to me that the water strips were triggered. (They weren’t triggered) I know for a fact the XS MAX is defective, I’m happy I got a new phone but it sucks I have to treat it like a first gen iPhone when it comes to being close to water.
