Chosen Solution

As title suggest, powers off randomly. Seems to stay alive if I actively use it (type or move mouse) but if I stop or watch a video it’ll crash within a few minutes. When it crashes it sometimes turns back on sometimes just won’t and I have to keep pushing the power button, wait a few hours or charge it in order to get it to eventually turn back on. It seems it’s not fully powering off either as motherboard area remains warm and battery is significantly down when I do manage to get it to reboot. Steps tries so far: Fresh installPram and SMC resetSMC hard reset, disconnect battery and hold power button Not sure what else I can do. I thought maybe it was a battery issue so tried to run battery down and charge back up after SMC reset, but it crashes too much to get it to 0%. Also surely the motherboard would not remain warm and still receive power if SMC was shutting down due to battery issues. Anyone recognise what may be going on here? Thanks! Edit: Image coconut battery.

Error: Anonymous UUID: 0ED8B659-B2F5-0861-0B99-450808A77310 Thu Oct 8 23:05:49 2020 Panic Report *** panic(cpu 2 caller 0xffffff8014133730): “Invalid queue element linkage for 0xffffff8034446838: next 0xffffff8034434da8 next->prev 0xffffff8034446838 prev 0xffffff8034454f81 prev->next 0x98ffffff80344468”@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.70.16/osfmk/kern/queue.h:245 Backtrace (CPU 2), Frame : Return Address 0xffffff912ecabbf0 : 0xffffff80140e953c 0xffffff912ecabc70 : 0xffffff8014133730 0xffffff912ecabcb0 : 0xffffff801413519a 0xffffff912ecabd90 : 0xffffff80140d3620 0xffffff912ecabe20 : 0xffffff80140d7675 0xffffff912ecabea0 : 0xffffff80140e05c1 0xffffff912ecabee0 : 0xffffff80140de44b 0xffffff912ecabf10 : 0xffffff80141ea198 0xffffff912ecabfb0 : 0xffffff801409adb6 BSD process name corresponding to current thread: CommCenter Mac OS version: 16G29 Kernel version: Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64 Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C20E03 Kernel slide: 0x0000000013e00000 Kernel text base: 0xffffff8014000000 __HIB text base: 0xffffff8013f00000 System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C) System uptime in nanoseconds: 25548318338 last loaded kext at 9232558329: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f96f7a000, size 28672) loaded kexts: com.apple.driver.AudioAUUC 1.70 com.apple.filesystems.autofs 3.0 com.apple.driver.pmtelemetry 1 com.apple.iokit.IOUserEthernet 1.0.1 com.apple.iokit.IOBluetoothSerialManager 5.0.5f1 com.apple.driver.AppleGraphicsDevicePolicy 3.14.49 com.apple.driver.AppleUpstreamUserClient 3.6.4 com.apple.driver.AGPM 110.23.17 com.apple.driver.ApplePlatformEnabler 2.7.0d0 com.apple.driver.X86PlatformShim 1.0.0 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.AppleHDAHardwareConfigDriver 279.48 com.apple.driver.AppleIntelKBLGraphics 10.2.5 com.apple.driver.AppleMuxControl 3.14.49 com.apple.driver.AppleHDA 279.48 com.apple.driver.AppleIntelPCHPMC 1.1 com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0 com.apple.driver.AppleOSXWatchdog 1 com.apple.driver.AppleHV 1 com.apple.driver.AppleThunderboltIP 3.0.8 com.apple.driver.AppleBacklight 170.9.20 com.apple.driver.AirPort.Brcm4360 1150.12.1a1 com.apple.driver.AppleSMCLMU 208 com.apple.driver.AppleCameraInterface 5.60.0 com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.2.5 com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0 com.apple.driver.AppleFIVRDriver 4.1.0 com.apple.driver.AppleMCCSControl 1.3.4 com.apple.driver.CoreStorageFsck 540.30.1 com.apple.driver.AppleFileSystemDriver 3.0.1 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0 com.apple.BootCache 40 com.apple.filesystems.hfs.kext 366.70.1 com.apple.driver.AppleTopCaseHIDEventDriver 114 com.apple.driver.AppleSmartBatteryManager 161.0.0 com.apple.driver.AppleACPIButtons 5.0 com.apple.driver.AppleRTC 2.0 com.apple.driver.AppleSMBIOS 2.1 com.apple.driver.AppleACPIEC 5.0 com.apple.driver.AppleAPIC 1.7 com.apple.nke.applicationfirewall 172 com.apple.security.quarantine 3 com.apple.security.TMSafetyNet 8 com.apple.kext.triggers 1.0 com.apple.iokit.IOSurface 159.9 com.apple.driver.AppleSSE 1.0 com.apple.driver.AppleGraphicsControl 3.14.49 com.apple.driver.DspFuncLib 279.48 com.apple.kext.OSvKernDSPLib 525 com.apple.iokit.IOBluetoothHostControllerUARTTransport 5.0.5f1 com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f1 com.apple.iokit.IOBluetoothFamily 5.0.5f1 com.apple.driver.AppleSMBusPCI 1.0.14d1 com.apple.driver.IOPlatformPluginLegacy 1.0.0 com.apple.driver.AppleBacklightExpert 1.1.0 com.apple.iokit.IONDRVSupport 516.1 com.apple.driver.AppleHDAController 279.48 com.apple.iokit.IOHDAFamily 279.48 com.apple.iokit.IOAudioFamily 205.15 com.apple.vecLib.ke Model: MacBookPro14,1, BootROM 207.0.0, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 2.43f10 Graphics: kHW_IntelIrisGraphics640Item, Intel Iris Plus Graphics 640, Built-In Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039 Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x170), Broadcom BCM43xx 1.0 (7.21.171.130.1a1) Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en0 USB Device: USB 3.0 Bus Thunderbolt Bus: MacBook Pro, Apple Inc., 41.4

The crash report is showing something going on within the memory stack. I would make a backup of your system using TimeMachine as you’ll need to wipe your drive and then re-install a fresh copy of your OS and then going back to the Apps store downloading your apps as needed. If you are also running apps from other sources make sure you’ve get them from the creator (i.e. Microsoft). You’ll also want to install a good antivirus, malware and spyware. Before you restore anything from your backup you’ll want a deep scan of the backup and then restore just what you need. Do make sure you not overload your drive! Leave at least 1/4 of the drive empty so you OS and Apps have the needed elbow room! More if you can!