Chosen Solution
Trying to print document and every time I send to printer, message comes up “preparing to print CD/DVD” then “close the output tray all the way inside before inserting CD/DVD tray” Have checked for updates all up to date.
Your printer can print CD/DVD’s Which is really cool! But clearly you don’t want to print your salsa recipe on the disk! Basically, you’ll need to alter the paper choice to A4 or what ever you want to print. Go to ‘File’ > ‘Page Setup’ make sure you’ve selected the correct printer ‘Format For’ and the correct paper under ‘Page Size’ for your app.
I had this problem with some label template I got from several different sources (avery was one) Here is my solution. Even though in the printer settings said paper type was plain paper, I found that if I went into the document layout, margins, custom margins, then paper, the paper source there was set to cd/dvd tray on the first page and other pages settings. So once I changed that to cassette 2 on first page and other page, then hit OK, I could then print the page correctly.
Go to under Mailings - Labels - Options. In the upper left, you can choose the paper tray. You have to do this BEFORE you run the page of labels or it won’t work. Good luck!
As a last resort, I printed my labels to a PDF file. Then I was able to print the PDF file just fine. The problem is between Word and the Epson printer.
I opened my original document, went to “mailings” > “labels”>“options”. Then I selected the proper “Item Number” and CHANGED “Tray” from CD to “Default Tray 2”. Then I hit “OK” taking me back to the original “Labels” window where I hit “New Document”. Then I copied my old document (addresses) into the new document and all was well. Thanks everyone for the tips.
With the XP-900 insert the label sheet into the bottom tray - open your Word - label document and when you go to print go into Page Setup - under Paper it will show CD tray, change to Default tray (auto) if after pressing Ok you get Margins Set Outside Printable Area select fix. Then print your label, it worked for me.
What a major PITA this has been. But I was finally able to work this out by finding the right setting in the Page Set Up options in MS-Word.. Go to page layout. Select Size Choose More Paper Sizes (It’s a the bottom of the popup menu.) The next menu is not one I had ever noticed or seen before. Here you can select the tray your Index cards or envelopes are in, i.e. Cassette 1 I tried to paste the image of the menu so you could visualize it here. Alas I couldn’t.
I found 2 places in Microsoft Word Home edition 2010 to address this problem and I believe they have both been mentioned here, but here they both are. 1: Select the page layout tab, find page setup (I found it in the Margins, Orientation section) at the bottom of that section, click the box next to page setup and click on the Paper tab. For my Epson XP-960 I selected Cassette-2 for the paper source in the First page and Other pages windows. 2: Select the File tab and select print. When the print options come up at the very bottom is Page Setup. Select that and click on the Paper tab. For my Epson XP-960 I selected Cassette-2 for the paper source in the First page and Other pages windows. The weird thing here is that changing the paper source in the Printer Properties menu does not fix the problem, you must go through the Page Setup menu to correct the problem. I found that after performing the first solution and then saving the document it retained the setting the next time I opened it. I am not sure if that is true of the second solution. My son designs ifixit tool kits. He rocks!!
My Canon TS8300 all of a sudden decided it wanted to print CDs. It kept asking me to remover the page in the document holder and push it in. I went nuts trying to figure out what it was, turns out the document I was trying to print was a PDF and for some reason it sent the printer a command to set up for CDs. I sent a word document to it and that cleared the problem. It even prints the PDFs OK now. Go figure.
Surprise easy fix! I have an Epson XP 7100 printer. BUT, when you start the label making process with a mail merge, on the page where you select which labels you want, there is a field that says Tray: and a drop-down menu which is automatically set to CD / DVD. Change it to cassette 2 and your problem is solved.
