Chosen Solution
Hello My printer is a samsung c410w laser color printer the printer power button gets on but don’t hear the normal printer warming up stage the printer can ony be turned off by pulling the power cord of the back shut it down again, cartridges are new and the drum unit seems ok and the fuser and the belt as well. Can someone help
Hi, This is just a general check list, applicable to a lot of laser printers.
- Remove the power cord.
- Open the front cover and remove and reinsert the cartridges.
- Before you close the front cover, (not quite sure if this is applicable to your model or not) check to see if there is any kind of ‘safety switch ‘, which would be operated by the cover being closed. If there is it may be that it has become dislodged or disconnected.
- Ensure that the front cover is closed securely.
- Reconnect the power cord and switch on the printer.
I have the same problem. The lights come on but it does not get recognized by the computer and it doesn’t go into the warm up cycle. The blue light around the power button is on and this is supposed to indicate that it is in Standby Mode. The blue light doesn’t light up on a successful start up. The only way to shut it down is to pull the power cord. After pulling the cord I hold the power button down to dissipate all the residual power in the printer and then plug it back in and try powering it up again. I may have to do this 3 or 4 times before I finally hear a little click and then it goes into the warm up cycle. I wait a few minutes after hitting the power button to give it time to be recognized by the computer. Sometimes it will actually power up on the first attempt. Have tried a different power cord and a different USB cable and still have the same problem. I’ve tried doing firmware updates and have run the Samsung Printer Diagnostics with no luck. The printer is over a year old but I don’t print very much. It has a print count of less than 400.
Still trying to make this non warming up printer work. But so far no luck. Did find a site http://www.instructables.com/id/Samsung-… that reports a lot of success. Apparently if you can reset a counter with a resistor, your printer will work again. Reports are that it works on many Samsung printers including C410W. I’m still looking, gary
I’m attaching (I hope) a photo of the board that is the problem component of many Samsung Xpress C410W color laser printers. If you look toward the center left of the board you will see a chip labelled ‘SAMSUNG ARM’ and that is the “brains” of the electronics of the printer. Considering semiconductor components either work as they are designed to or they don’t (there is no half functional or whatever) it is unlikely that this is an issue of a defective chip because that would create printers dead at first attempted use. As well, considering that when this printer fails as badly as I (and obviously many others) have experienced it must be a very critical component and so ARM chip (an ‘SoC’, System On a Chip) is the most likely culprit. Those ARMs (as is obvious in the photo) are electrically connected (soldered) entirely by many small, ball shaped contacts on their bottom, and although I cannot easily find the specifics of that chip there are probably a large number of contacts underneath that chip. Properly installing those BGA (ball grid array) chips on electronic boards is, as you can imagine, a tricky and challenging job. Industrially the work is done by machine of course but obviously it very difficult to truly verify that they are all done perfectly. I predict that one or more contacts under the ARM were poorly soldered and with movement of the board (as the printer gets moved or transported) plus temperature and even moisture fluctuations where the printer is or has been results in the poor connection(s) finally opening and the result is a dead, “bricked”, printer. Samsung printer board.pdf
The Power button does not appear to be damaged. I’ve tried plugging the printer in in another room (by itself, no computer) and still nothing. I’ve also left it unplugged overnight and even tried using a different power cord. It just will not power on. Note, the printer was working just fine yesterday afternoon. The only thing I did was turn it off in mid-operation. Even if the power button were damaged (and I see no sign that it is), it should turn on by itself when I go to print. Instead, I get an error message simply saying “the printer is not ready.” (at first, I was getting a message that “the printer is offline”, but I was able to toggle that by going into the Printer Properties in Windows and changing its online status.) The printer is only slightly over a year old, so it’s no longer under warranty (naturally). Newer models are junk, so even though Canon has a “trade-in” program, I’d rather fix this one (which SHOULD be something simple). I bought the “Canadian” version of this discontinued printer specifically for it’s CD printing capabilities. Newer models… and ALL U.S. printers… disable this feature (by law?) According to Canon (after I asked), there is no fuse inside the unit that might have blown.
nothing is solved, still a mystery. my printer has a blue light but button is unresponsive to touch.
I think (hope) that I may have found the solution. I always thought that a firmware update might fix the problem but I couldn’t ever find one on Samsung’s website. I finally found one after searching Google for awhile. It’s a firmware update for the C410W. I wasn’t sure if it was going to work but if it completely rendered my printer useless then at least I would be out of my misery of doing a dozen start attempts every time I wanted to use the printer and I would be forced to take it to the recycle place and be done with it. Here’s the link to the firmware update. http://drivers.softpedia.com/get/PRINTER… It’s a zipped file so after downloading it you have to first extract it in order to use it. Just double clicking it doesn’t extract it. Just right click on the downloaded Zip file and choose “Extract all”. There is a pdf document that comes with it that has the instructions for how to do the update. I did the update and my printer has started up on the first attempt for half a dozen times now. I am running the latest version of 64 bit Windows 10, Version 1703, build 15063.296. I can’t guarantee anything but it worked for me. I don’t know of any way to undo the firmware update if it doesn’t work for you but for me it was a chance I was willing to take. Good luck
I had the same issue - after turning on, the printer doesn’t warm up - just shows status OK and none of the buttons doesn’t anything. 2 day’s couldn’t figure what’s wrong with it! but, today decided to plug in LAN cable (previously i was using only WiFi) an unplugging/pluging-in powe cable, i heard a click and printer came to life! Don’t know what it was, but now it’s working… hope it helps!
I have a C410W brand new, which been sitting in storage for several years as redundant, until today. I unpacked the box, everything looked good. Tried to set it up but found I have the very same experience as described here. Printer is not found whether by Wifi or USB. I press “power”, blue light comes on on, less than a second later (and for less than a second) the WPS light flashes, then I get a solid yellow indicator light. The printer never cycles on. The only way to power off is to unplug. Holding the power button for any length of time (the “power drain”) does not turn off the printer. I contacted HP support (they bought the Samsung printer division) and, after registering my “product” (opened the box today), they said they could not help me because it is out of warranty! The last bad experience I had with an electronic device and the lack of support was also with a Samsung (a $1500 blue ray player!). Anyone want to buy 4 brand new cartridges and a fuser?
It would help if you could provide the source of the chip and any pertinent info for obtaining it. Lastly can this ARM chip be replaced on to that motherboard. Tks
folks, finally got the part in via aliexpress. tks to d. spencer parts source ref. i was able to remove the old board on back right side of printer from front. got it all in, powered on, it goes through the initialization phase partially, (before it didn’t go this far as grunting through this phase), but it stopped with a the red light bar on. i tried power down/back on but the initial cycle up stopped short with the large red bar come on midway. the toners all are in properly, the black toner is new and full, but the colors toners might be low, (should not be the cause for the red bar light to illuminate) the door closed, no paper jammed in the track. so can spencer D, or owen G. help. what do i do next, short of wasting this board came all the way from china, and the toner cartridges. tks
Same problem her, hardly used the printer - lights turn on and thats about it. Computer does not se the usb(printer) get a audible sound from computer when i plugg in usb, but the computer does not se any printer. Lesson learnd, be epson printer from now on - no samsung or hp for me. Good luck to the rest of you - I surrender ;-(
Here is the real solution: Press and hold Cancel button. while pressing, unplug power cord. keep pressing, wait 10 sec. Release. press and hold power button and cancel button at the same time AND while doing that plug in the power button and keep holding another 25 sec or so. Printer will start cycling through, you are done! :) Now if unplugged, or turned off. Same procedure must be followed. Option 2. If the above method stops working, then do the following: Press and hold Cancel button. while pressing, unplug power cord. keep pressing, wait 10 sec. Release. press and hold WPS button and cancel button at the same time AND while doing that plug in the power button and keep holding another 25 sec or so. Printer will start cycling through, you are done! :) Now if unplugged, or turned off. Same procedure must be followed.
Not sure if this helps but I have a Samsung C430W for 2 years. Recently, when it starts to warm up, I hear a click and the warmup stops. It is no longer recognized by my computer and any printing in the queue disappears. I tried updated the firmware but didn’t help. Before tossing the printer in the trash, I remember there is a toner trash bin where the toner leftovers collect. I emptied it and now it works. Hopefully this may help someone.
