Chosen Solution
Recently I changed the LCD of iphone 5s, now it cant add a fingerprint. This message is showing all times: FAILED - SORRY, THE OPERATION WAS NOT SUCCESSFUL. PLEASE GO BACK AND TRY AGAIN. Somebody have some idea? I did the restore on itunes but not work.
Did you change the Touch ID sensor?
Make sure the touch id cable is connected firmly just before close the screen down
same issue for me. same error ……..!